Last Updated: July 24, 2025
Please read these Terms and Conditions (“Terms”) carefully before using the services provided by No1 Hire Car Limited (“the Company,” “we,” “us,” or “our”) through our website and e-commerce platform. By accessing or using our website, making a booking, or renting a vehicle from us, you (“the Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
Company: Refers to No1 Hire Car Limited, a company registered in [Insert Country/State of Registration, e.g., Papua New Guinea] with its registered office at [Insert Company Address].
Customer: Refers to the individual or entity making a booking or renting a vehicle from the Company, and includes the primary driver and any additional authorised drivers.
Vehicle: Refers to the car, truck, van, or any other motor vehicle rented by the Customer from the Company under these Terms.
Rental Agreement: The specific document signed by the Customer at the time of vehicle collection, which incorporates these Terms and outlines the specific details of the rental (e.g., vehicle type, rental period, charges, insurance).
Rental Period: The duration for which the Vehicle is rented by the Customer, as specified in the Rental Agreement.
Website: Refers to the Company’s e-commerce website where bookings can be made.
Booking Confirmation: The email or digital document issued by the Company confirming a successful reservation.
Security Deposit: A refundable amount held by the Company to cover potential additional charges, damages, or liabilities.
2.1. Online Bookings: All bookings made through our Website are subject to vehicle availability and confirmation by the Company. 2.2. Booking Confirmation: Upon successful booking and payment, you will receive a Booking Confirmation via email, detailing your reservation. This confirmation does not constitute the Rental Agreement, which will be completed upon vehicle collection. 2.3. Accuracy of Information: You are responsible for ensuring that all information provided during the booking process (e.g., dates, times, driver details) is accurate and complete. Inaccurate information may lead to delays or cancellation of your booking. 2.4. Changes to Bookings: Any requests for changes to a confirmed booking (e.g., vehicle type, rental dates) must be submitted to the Company as soon as possible. Changes are subject to availability and may incur additional charges or administrative fees. 2.5. Cancellations: * Cancellations made [e.g., 48 hours] or more before the scheduled pick-up time will receive a full refund, minus any processing fees. * Cancellations made less than [e.g., 48 hours] before the scheduled pick-up time may incur a cancellation fee or result in forfeiture of the rental deposit/first day’s rental charge. * No-shows (failure to pick up the vehicle without prior cancellation) will result in the forfeiture of any prepaid amounts. * Specific cancellation policies for promotional rates or special offers may vary and will be stated at the time of booking.
3.1. Age Requirement: The primary driver and any additional drivers must be at least [e.g., 21] years old. An additional surcharge may apply for drivers under [e.g., 25] years old. 3.2. Valid Driving License: All drivers must possess a valid, full, and unexpired driving license held for a minimum of [e.g., 2] years. International driving permits are required for licenses not in English or from countries not party to relevant international conventions. 3.3. Identification: You must present a valid passport or national identification card at the time of vehicle collection. 3.4. Credit Card: The primary driver must present a valid credit card in their own name for the Security Deposit and any additional charges. Debit cards may not be accepted for the Security Deposit. 3.5. Additional Drivers: All additional drivers must meet the same eligibility criteria as the primary driver and must be added to the Rental Agreement at the time of collection. An additional fee may apply per additional driver. 3.6. Company’s Right to Refuse: The Company reserves the right to refuse rental to any individual who does not meet the specified requirements or for any other valid reason, at its sole discretion.
4.1. Commencement: The Rental Period commences at the pick-up date and time specified in the Booking Confirmation and Rental Agreement. 4.2. Termination: The Rental Period terminates at the return date and time specified in the Rental Agreement. 4.3. Extensions: If you wish to extend the Rental Period, you must notify the Company at least [e.g., 24 hours] before the original return time. Extensions are subject to vehicle availability and may incur additional charges at the prevailing rate. Failure to obtain prior approval for an extension may result in penalties, including higher daily rates and administrative fees. 4.4. Late Returns: Vehicles returned after the agreed-upon return time may be subject to additional charges, including an extra day’s rental fee for every [e.g., 24-hour] period or part thereof, plus any applicable late return fees.
5.1. Pick-up: * You must collect the Vehicle at the agreed-upon location, date, and time. * Upon collection, you must present all required documents (driving license, ID, credit card) and sign the Rental Agreement. * You are responsible for thoroughly inspecting the Vehicle for any existing damage before driving away. Any pre-existing damage must be noted and acknowledged on the Rental Agreement. Failure to do so may result in you being held responsible for such damage upon return. 5.2. Fuel Policy: The Vehicle will be provided with a full tank of fuel. You are required to return the Vehicle with a full tank of fuel. If the Vehicle is returned with less than a full tank, you will be charged for the missing fuel at the Company’s prevailing rate, plus a refuelling service charge. 5.3. Cleanliness: The Vehicle should be returned in a reasonably clean condition, consistent with normal use. Excessive dirt, stains, or odours (e.g., from smoking) may result in a cleaning fee. 5.4. Return: * The Vehicle must be returned to the agreed-upon location, date, and time. * The Vehicle will be inspected by a Company representative upon return. Any new damage will be noted, and you will be held responsible for the repair costs, subject to your insurance coverage and liability limits. * You are responsible for removing all personal belongings from the Vehicle. The Company is not responsible for items left behind.
6.1. Rental Rates: Rental rates are quoted per day and include [e.g., basic insurance, unlimited mileage within a certain region, standard vehicle maintenance]. 6.2. Additional Charges: You agree to pay the following additional charges, where applicable: * Fuel charges (if the vehicle is not returned full). * Late return fees. * Additional driver fees. * Child seat or GPS rental fees. * Cleaning fees for excessively dirty vehicles. * Traffic violation fines and administrative fees. * Toll charges. * Damage repair costs (up to your liability limit). * Any other charges specified in the Rental Agreement. 6.3. Payment Methods: We accept major credit cards [e.g., Visa, MasterCard, American Express] for online bookings and at the time of collection. Cash payments may be accepted for certain charges but not typically for the Security Deposit. 6.4. Security Deposit: A Security Deposit will be charged or pre-authorised on your credit card at the time of vehicle collection. The amount will vary depending on the vehicle type and rental duration. The Security Deposit will be refunded or released after the Vehicle is returned in satisfactory condition and all charges have been settled. Please note that it may take [e.g., 5-10 business days] for the refund to reflect on your statement, depending on your bank. 6.5. Pre-authorisation: By providing your credit card details, you authorise the Company to pre-authorise or charge your card for all applicable rental charges, including the Security Deposit, and any additional charges incurred during the Rental Period.
7.1. Basic Insurance: All rentals include basic third-party liability insurance as required by [Insert Country/State] law. This insurance covers damage to third-party property or injury to third parties caused by the rented Vehicle. 7.2. Customer Liability: You are responsible for any damage, loss, or theft of the Vehicle during the Rental Period, regardless of fault, up to the maximum liability amount specified in the Rental Agreement. This includes damage due to collision, vandalism, fire, or theft. 7.3. Optional Coverages: We offer various optional insurance coverages (e.g., Collision Damage Waiver (CDW), Theft Protection (TP), Personal Accident Insurance (PAI)) that can reduce or waive your liability for damage or theft. Details and costs of these options will be provided at the time of booking or collection. 7.4. Exclusions: Insurance coverage may be voided, and you will be fully liable for all damages, if: * The Vehicle is driven by an unauthorised driver. * The Vehicle is used in violation of these Terms or the Rental Agreement. * Damage occurs due to reckless driving, negligence, or driving under the influence of alcohol or drugs. * Damage occurs while driving on unpaved roads or off-road, unless explicitly permitted. * You fail to report an accident or theft to the Company and the police immediately. 7.5. Third-Party Claims: If a third party is involved in an accident with the rented Vehicle, you must cooperate fully with the Company and its insurers in the investigation and settlement of any claims.
8.1. Permitted Use: The Vehicle is rented for the purpose of personal or business transportation only, within the geographical limits specified in the Rental Agreement. 8.2. Prohibited Uses: You agree not to use the Vehicle for: * Any illegal purpose or in connection with any illegal activity. * Racing, rallying, or any form of speed contest. * Driving on unpaved roads, off-road, or in areas not suitable for the Vehicle type, unless explicitly authorised. * Towing or pushing any vehicle, trailer, or other object. * Carrying passengers or property for hire or reward, unless explicitly authorised and licensed. * Carrying dangerous, flammable, explosive, or otherwise hazardous materials. * Driving under the influence of alcohol, drugs, or any substance that impairs driving ability. * Sub-renting or lending the Vehicle to any third party. * Transporting more passengers than the Vehicle is designed for. * Smoking inside the Vehicle. 8.3. Geographical Restrictions: The Vehicle must not be driven outside the geographical limits specified in the Rental Agreement [e.g., within Papua New Guinea only, specific provinces]. Violating these restrictions may void your insurance coverage and incur penalties.
9.1. Customer Responsibility: You are responsible for basic daily checks of the Vehicle, including oil levels, water levels, tyre pressure, and lights. 9.2. Breakdowns: In the event of a breakdown or mechanical failure, you must immediately contact the Company’s roadside assistance or customer service line. Do not attempt to repair the Vehicle yourself unless expressly authorised by the Company. 9.3. Accidents: In the event of an accident, you must: * Ensure the safety of all parties involved. * Notify the police immediately, especially if there are injuries or significant damage. * Notify the Company immediately. * Do not admit fault or liability. * Obtain details of all parties involved (names, contact numbers, insurance details). * Take photographs of the scene and damages. * Complete an accident report form as required by the Company.
10.1. Customer Responsibility: You are solely responsible for all traffic violations, parking fines, speeding tickets, tolls, and any other penalties incurred during the Rental Period. 10.2. Administrative Fee: The Company reserves the right to charge an administrative fee for processing and forwarding any such fines or violations to you. This fee will be charged to the credit card on file.
11.1. Data Collection: We collect and process your personal data in accordance with our Privacy Policy, which is available on our Website. This includes data necessary for booking, identity verification, payment processing, and compliance with legal obligations. 11.2. Data Use: Your data may be used for purposes related to your rental, including fraud prevention, insurance claims, and communication regarding your booking. 11.3. Consent: By using our services, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy.
12.1. The Company reserves the right to terminate the Rental Agreement and repossess the Vehicle at any time, without prior notice, if: * You breach any of these Terms or the Rental Agreement. * The Vehicle is used for any illegal purpose or in a manner that endangers the Vehicle or public safety. * The Vehicle is not returned at the agreed-upon time without prior arrangement. * The Company deems it necessary for the protection of its property or interests.
13.1. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Country/State, e.g., Papua New Guinea]. 13.2. Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Insert Country/State, e.g., Papua New Guinea].
14.1. The Company reserves the right to amend or update these Terms and Conditions at any time without prior notice. The most current version will always be posted on our Website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
No1 Hire Car Limited | Email: hire@no1hirecargrp.com.pg Phone:+675 7272 4758 | Website: hire@no1hirecargrp.com.pg
